Terms of Service

Last Updated: February 14, 2025

Welcome to Cyke.life

These Terms of Service ("Terms") constitute a legally binding agreement between you and Cyke Life Bicycle Solutions Private Limited ("Cyke.life," "we," "our," or "us"), governing your use of our website, products, and services.

1. Key Terms

• Platform: Our website (www.cyke.life) and related services
• Custom Build: A bicycle assembled to your specifications
• Components: Individual bicycle parts and accessories
• Build Rating: Our component rating system based on third-party testing

2. Who We Are

3. Your Agreement

• You are at least 18 years old or have parental consent
• You have the legal capacity to enter into contracts
• You accept these Terms in full
• You will comply with all applicable laws

4. Our Services

4.1 Custom Bicycle Builds

• Select components based on your preferences
• Professional assembly of your chosen components
• Quality check before delivery
• Post-purchase support

4.2 Component Selection System

• Detailed specifications for each component
• Third-party performance ratings
• Real-time compatibility checking
• Personalization recommendations

5. Ordering Process

5.1 Component Selection

• Browse and select individual components
• View compatibility information
• Access performance ratings
• Compare specifications

5.2 Payment

• Prices shown in Indian Rupees (INR)
• GST and applicable taxes included
• Payment through authorized gateways
• Secure transaction processing

5.3 Order Confirmation

• Immediate email confirmation
• Order tracking information
• Estimated delivery timeline
• Assembly status updates

6. Pricing and Payments

• All prices include GST
• Payment required at time of order
• Secure payment processing
• Clear breakdown of charges

7. Shipping and Delivery

• Pan-India delivery service
• Tracking information provided
• Professional packaging
• Insurance during transit
• Estimated delivery times provided

8. Quality and Warranty

8.1 Component Quality

• All components are genuine
• Factory warranty included
• Quality inspection before shipping
• Documentation provided

8.2 Assembly Quality

• Professional assembly
• Pre-delivery inspection
• Safety checks
• Performance testing

9. Returns and Refunds

9.1 Damage Claims

• Report within 48 hours of delivery
• Photo documentation required
• Prompt investigation
• Resolution within 7 working days

9.2 Warranty Claims

• Manufacturer warranty support
• Assistance with claims
• Documentation help
• Replacement coordination

10. Your Responsibilities

• Provide accurate information
• Use products as intended
• Follow maintenance guidelines
• Report issues promptly

11. Safety and Risk

• Follow safety guidelines
• Wear appropriate safety gear
• Maintain your bicycle
• Report safety concerns

12. Data and Privacy

12.1 Data Collection

• Order information
• Contact details
• Delivery information
• Payment data

12.2 Data Protection

• Secure storage
• Limited access
• No unauthorized sharing
• Regular security updates

13. Intellectual Property

• All content is our property
• No unauthorized use
• No reproduction without permission
• Respect third-party rights

14. Limitation of Liability

We are not liable for:

• Improper use of products
• Unauthorized modifications
• Normal wear and tear
• Force majeure events

15. Dispute Resolution

• Amicable resolution preferred
• Mediation before litigation
• Chennai courts jurisdiction
• Indian law applies

16. Changes to Terms

• Right to modify Terms
• Notice of significant changes
• Continued use implies acceptance
• Regular review recommended

17. Contact Us

Email: info@cyke.life

Customer Support: +91-9444160090

Operating Hours: Mon to Sat - 11AM to 7PM

18. Legal Compliance

We comply with:

• Consumer Protection Act, 2019
• Information Technology Act, 2000
• Indian Contract Act, 1872
• GST Laws and Regulations

19. Severability

If any provision is found invalid, other provisions remain in effect.